FAQs
Product
How long do the meals last?
Our meals are freshly made to order and have a shelf life of 8-10 days in the fridge (except for salads). Always refer to the use by date on the sleeve.
Meals are packaged using "Modified Atmosphere Packaging" (MAP). This technology removes oxygen from the meal keeping the food fresher and extending the shelf life.
Are your meals Halal?
Our meat supplier is Halal certified but we don't have a halal certification for our meals. We also use small amounts of wine in the cooking of some meals (Bolognese, Lasagna and Risotto)
How Should I keep my meals?
As soon as you receive the delivery, all meals need to be kept in the fridge and stored between 3-5°C
Can I freeze the meals?
For the best quality, we recommend serving our meals fresh. However, If needed, the meals can be frozen up to 4 weeks from the delivery date.
Do not freeze meals containing fish or seafood, egg or salads and raw ingredients.
Are your trays microwave safe?
Yes, our trays and film are microwave safe. More info.
Allergies
Even though we are very strict and extreme care is taken in the kitchen, we cannot guarantee an allergen-free environment and cross contamination is possible.
Our kitchen handles ingredients with gluten, egg, soy, sesame, fish, tree nuts, peanut and sulphite and traces might be found in your meal.
Do you add any preservatives or additives to your meals?
We don't add any preservatives or additives in the cooking process, however some ingredients (like sauces, cream, etc.) may contain certain additives by the manufacturer.
Can I recycle the tray?
Yes! the tray and the sleeve can be recycled. The film can be discarded in the general waste bin.
We are currently using cooler bags for delivery to minimize the waste. You can re-use these for shopping.
Due to Covid-19 restrictions we are unable to collect the bags for the time being.
Ordering & Delivery
How do I order?
All orders need to be placed through our website. Simply scroll through our menu and add items to your cart. Once finished, proceed to checkout and follow directions.
Payment methods
We accept all major credit card payments (Mastercard, Visa, American Express), Paypal and we're currently working on adding Zip pay and Afterpay.
Do you have a minimum order?
Yes, our minimum order is $40
Order cut off and delivery days
All our meals are freshly cooked to order.
The order cut off is Sunday 6pm with delivery the following Thursday between 6am and 6pm.
We will be adding extra delivery days in the coming weeks.
How does my order get delivered?
We use insulated cooler bags for all our deliveries. This will minimize your wastage and you can reuse the bags for shopping.
Inside the bag, you will find the meals you ordered with dry ice packs to keep them chilled for a couple hours from delivery.
Where do you deliver?
You can check if we delivery to your postcode by clicking here.
Do I need to be home to receive the delivery?
No, the delivery can be kept in a safe place and will stay cool for 2-4 hours. Please refer to our delivery page for more info.
Other
Interested in Stocking our products?
If you're interested in stocking our products in your shop, please contact us here.
Do you offer weekly/monthly subscription plans?
We currently don't offer subscription plans as an option, but if that's something you're interested in, we can definitely have something tailored for your needs. Contact us here for more information
Can I recycle the tray?
Yes! the tray and the sleeve are recyclable. The film can be discarded in the general waste bin.
We are currently using cooler bags for delivery to minimize the waste. You can re-use these for shopping.
Due to Covid-19 restrictions we are unable to collect the bags for the time being.